Our aim is at all times to provide you with an excellent service. However, there may be occasions when our service falls short of your expectations.
If you are unhappy with our service please write to our Principal Firm at the following address: 41 Wright Close, Bushey, WD23 2FH, or by telephone on 01923 241258 or by email
Our principal will send you a written acknowledgement confirming receipt of your complaint and will inform you of the name or job title of the individual handling the complaint (together with details of the internal complaint handling procedures).
A final response will be issued within eight weeks of the initial receipt of your complaint or they will explain why they are not in a position to make a final response.
In the unlikely event that no response is provided by our Principal firm within the eight week period you are entitled to refer your complaint to the Financial Ombudsman Service.
If you remain dissatisfied with the final response you then have the right to refer the complaint to the Financial Ombudsman Service and must do so within six months.
For further information please refer to The Financial Ombudsman Service at
Financial Ombudsman Service,
Harbour Exchange Square,
London, E14 9SR;
Telephone: 0800 023 4567 or 0300 123 9123;
Email: [email protected];
LD Health Solutions is a trading style of Liz Dorfman Ltd and is authorised and regualted by the Financial Conduct Authority. Financial Services register Number 786501